Shipping & Returns Policy

At Pantavia, we're committed to delivering a smooth and reliable shopping experience from checkout to delivery. Please review our shipping and return guidelines below.

🚚 Shipping Policy

Delivery Time

Orders are typically delivered within 7–14 business days from the date of purchase, subject to product availability, order verification, and carrier operations.

Free Shipping

We proudly offer free shipping on all orders, with no minimum purchase required.

Shipping Method

All orders are shipped through trusted courier partners and may require a signature upon delivery to ensure safe arrival.

Order Tracking

Once your order has been dispatched, you'll receive a confirmation email containing your tracking information, allowing you to monitor your shipment every step of the way.

Delivery Address Changes

If you need to update your delivery address after placing an order, please contact our support team as soon as possible. While we'll do our best to accommodate changes, we cannot guarantee modifications once an order has entered processing or shipment.

📧 support@pantavia.com

Returns & Refunds Policy

Your satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.

Return Window

Return requests must be submitted within 14 days of receiving your order.

Eligibility Requirements

To qualify for a return, products must:

• Be unused and in their original condition
• Include all original packaging
• Have all labels, seals, and tags intact
• Not show signs of damage caused after delivery

How to Request a Return

To initiate a return, please contact our customer support team and provide:

• Your order number
• The item(s) you wish to return
• The reason for your return request

Our team will guide you through the return process and provide further instructions.

📧 support@pantavia.com

Refund Processing

Once your return has been received and inspected, approved refunds will be issued to the original payment method within 14 business days.

Please note that processing times may vary depending on your payment provider or financial institution.

Return Shipping Costs

Customers are responsible for return shipping expenses unless the item received was:

• Damaged during transit
• Defective upon arrival
• Incorrectly shipped by Vionara

In these cases, we will arrange a replacement or provide return instructions at no additional cost.

🤝 Need Assistance?

Our customer support team is available to answer any questions regarding shipping, returns, refunds, or your order status.

📧 support@pantavia.com